However, if you do not move to another Mweb product, you will be charged a 1 calendar month termination fee and if applicable, you will need to payback any outstanding clawback amounts on your current product. If you move your current Fibre product to another Mweb Fibre product and continue your Mweb service on that new product, then there are no costs.Are there any costs to moving my Fibre product?.If the new address already has Fibre installed, a picture of the ONT device including the reference number, which is often on the back. The following additional information will help us to speed up the process: The date you would like the new product to go active on and to be able to connect to the Internet from. The new product that you have select at your new address based on availability.
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The full address of the new place you are moving to. From this date you will not be able to connect to the Internet. The date on which you want your current connectivity to be cancelled. Indicate which product that you wish to move.What do I need to provide when I am moving?.Select the Moving home option on the top right-hand side and complete the application details. Complete the online application via the Mweb website.I’m an existing Fibre customer and I’m moving.Once your request is submitted You can track the status of your new product order online and look out for Emails, SMS’s and calls from our teams with updates or requests for some additional information. Be aware that every moving request is different and depends on your current product and where you are moving to.Please have your moving date and new address available. If you'd prefer to chat to an agent, then call us on 0 and please select the “ moving option”.
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